Didcot Health Centre

Written by a patient

Just wanted to flag up a consistent issue we have found with prescriptions. My son and I have repeat prescriptions needed 1 or twice a year. For the past 4+ years we note that every time the duty Doctor makes a request for us to pick up the prescription it is NEVER ready at Lloyds next door. I have also noted when in the pharmacy the persistent frustration of customers arriving for prescriptions that aren't ready/available; this must be a daily problem for the staff, why has nothing been sorted in YEARS?? So yet again this week, I arranged with my Duty Doctor to pick up the prescription having spoken to her 1:30pm she said I could collect it on my way to the school at 3pm. Arrived at Lloyds, nothing there, no idea about the prescription. Went into the Health centre, yes, it was sent electronically at 1:36pm.... Back in next door to Lloyds, no we don't have it here.... Went to go back into the DHC which now has a queue 5 deep and I eventually had abandon my place in the queue to collect the kids from school... Ring up this morning, exact same thing. Lloyds still have no record, they have downloaded things this morning, mine not on there. DHC team claim it's been sent. WHAT NEXT?? I have spent over 1hr 40 mins sorting this and still no further forward and now I'm down 24 hours on medication. It embarrassing and frustrating and should not be even classed as a service. And to think the pharmacy is 20 paces from the reception desk....

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Written by a carer

Partner had a phone call from am extremely rude doctor who basically turned down care because he didn't deem his needs important. Why isn't a man suicidal needs important. It tool alot for him to call and to met with that type of unprofessionalism is just outrageous. I will find this doctor and personally speak to him myself as it's damn right ridiculous that he has been made to feel like it wasnt important.

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Written by a patient

Had an appointment with Dr Gardener 14th July 12 noon. Very very helpful doctor.

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Written by a patient

The receptionist who should have been on duty when I arrived was not to be seen but she was chatting to a colleague behind reception When she did appear she had the cheek to tell me I was late If she had been at the reception desk she would have known that I had arrived on time and could hear her personal conversation with her colleague I was stood a good 10 minutes waiting for her to finish her conversation when she did appear she did not even say good morning or apologise for not being at the reception area I prefer to check in with a person not with the checking in system at the door This seems to be the norm at this practice it does need sorting the receptionist and reception are the first impression to patients and anyone else calling at the practice and first impressions say so much about a place Otherwise the doctor I saw was excellent and I felt had taken time to give proper care

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Written by a carer

My 7 year son was experiencing problems with a pain in his right leg. Dr Toone had a lovely manner with him and I was extremely impressed by her thorough and prompt response. Within a matter of hours my son had undertaken a blood test at the surgery and had an x-ray at the John Radcliffe Hospital. We received an excellent service both from Didcot Health Centre and the JR. Thank you!

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